Contact
A person reads every message. We aim to reply within one business day, and we do not use a chatbot or an outsourced help desk.
This is the address for everything — questions before you buy, order updates, returns, damage, and Order Protection claims.
Phone
For anything to do with an existing order — returns, damage, delivery — email is faster, because we can see your order and any photographs while we reply.
What to include
- Your order number if you have already ordered. It is in your confirmation email and starts with #.
- Photographs if something has arrived damaged — the item and the outer packaging, including the damage. It lets us settle most claims without sending anything back.
- The fixture and size you are asking about, if it is a question before buying.
How long things take
- General questions and pre-purchase advice: within one business day.
- Returns and damage claims: within two business days, with instructions.
- Changes or cancellations: write as soon as you can. Orders are passed for fulfilment within 1–3 business days and cannot be recalled after that — though you can still return the item once it arrives.
Postal address
Sillara
30 N Gould St, Ste N
Sheridan, WY 82801
United States
This is our registered business address, not a warehouse or a showroom. Please do not send returns here — email us first and we will give you the correct return address for your item. Parcels sent back without instructions cannot be traced to an order or refunded.
Before you write
Two things answer most messages faster than we can: the FAQ, and the Shipping Policy, which sets out current delivery windows in full.