Terms of service

Last updated: July 26, 2026

These Terms of Service ("Terms") govern your access to and use of the website located at sillara.net and any related pages, content, features, tools and services (together, the "Site"), and any purchase you make through it.

The Site is operated by Sillara, a Wyoming limited liability company, of 30 N Gould St, Ste N, Sheridan, WY 82801, United States ("Sillara", "we", "us", "our").

Please read these Terms carefully. They include a binding arbitration provision and a class action waiver in Section 18, which affect how disputes between us are resolved.

By accessing the Site, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, do not use the Site.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction if higher, to place an order. By placing an order you represent that you meet this requirement and that the information you provide is accurate and complete.

The Site is intended for customers in the United States. We make no representation that the Site or its products are appropriate or available in other locations, and we do not currently ship outside the United States unless expressly agreed in writing.

2. Your Account

You may be able to create an account. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us at support@sillara.net promptly if you believe your account has been accessed without authorisation.

We may suspend or terminate an account at our discretion, including where we reasonably suspect fraud, abuse, or breach of these Terms.

3. Products, Descriptions and Availability

We take care to describe our products accurately, including dimensions, finishes, wattages and features. Even so:

Product images are illustrative. Colour and finish may appear differently on your screen depending on your display, and natural variation between manufacturing batches is normal.
Measurements are approximate and subject to reasonable manufacturing tolerance.
Specifications may change as suppliers revise their products. We update listings when we become aware of changes.

All products are subject to availability. We may limit quantities, discontinue any product, or decline to fulfil an order in whole or in part.

4. Pricing and Errors

Prices are shown in US dollars and exclude applicable taxes and shipping, which are calculated at checkout.

Despite our efforts, listings may occasionally contain errors in price, description, availability or specification. We reserve the right to correct any error and to cancel or refuse any order placed on incorrect information, even after an order confirmation has been sent and payment taken. Where we cancel an order for this reason, we will notify you and refund you in full. Our sole liability in these circumstances is that refund.

We may change prices at any time. Changes do not affect orders already accepted.

5. Orders and Acceptance

Your order is an offer to purchase. A confirmation email acknowledges receipt of that offer; it does not constitute acceptance. A contract is formed only when we dispatch the products to you.

We may refuse or cancel any order, including where:

The product or price was listed in error;
We suspect fraudulent, abusive or unlawful activity;
We are unable to obtain authorisation for payment;
The order appears to be for resale rather than personal use;
Delivery is to a location we do not serve.

6. Payment

Payment is processed by Shopify and its payment partners. We do not store full payment card details. By submitting payment information you represent that you are authorised to use the payment method.

You are responsible for any applicable sales, use or import taxes and duties not collected at checkout.

7. Shipping, Delivery and Risk

Delivery estimates given on the Site or at checkout are estimates, not guarantees. Some products are shipped directly from suppliers and fulfilment partners located outside the United States, and delivery times reflect that. We are not liable for delays caused by carriers, customs, weather, or other circumstances beyond our reasonable control.

Title and risk of loss pass to you on delivery to the address you provide.

You are responsible for providing an accurate and complete delivery address. We are not responsible for orders delivered to an address supplied incorrectly.

If a package is confirmed lost by the carrier, contact us and we will arrange a replacement or refund in accordance with our Returns & Refunds Policy.

8. Returns and Refunds

Returns, refunds, cancellations and reporting of damaged or defective goods are governed by our Returns & Refunds Policy, which forms part of these Terms.

9. Product Safety and Installation

This section is important. Please read it.

Our products are electrical goods. You are responsible for using and installing them correctly.

Hardwired fixtures — including ceiling lights, wall lights and any product requiring connection to mains wiring — should be installed by a qualified, licensed electrician in accordance with local building and electrical codes. Do not attempt mains installation yourself unless you are qualified to do so.
Follow all instructions, wattage limits, and bulb specifications supplied with the product.
Do not modify a product, use it with incompatible components, exceed its rated load, or use an indoor-rated product outdoors.
Do not use a product that is damaged, or that behaves abnormally. Disconnect it and contact us.
Keep products away from children and from flammable materials.

We are not liable for injury, property damage, or loss arising from improper installation, modification, misuse, or use contrary to the instructions or applicable codes.

If you have any doubt about the suitability of a product for your intended use, contact us at support@sillara.net before purchasing.

10. Intellectual Property

The Site and its contents — including text, graphics, layout, design, logos, and the Sillara name — are owned by or licensed to Sillara and are protected by intellectual property laws. You may not copy, reproduce, republish, distribute, or create derivative works from any part of the Site without our prior written permission, except that you may view and print pages for your own personal, non-commercial use.

Product images supplied by manufacturers remain the property of their respective owners.

11. Your Content

If you submit reviews, comments, photographs or other material to the Site ("Your Content"), you grant Sillara a non-exclusive, worldwide, royalty-free, perpetual, irrevocable and sublicensable licence to use, reproduce, adapt, publish and display it in connection with our business.

You represent that Your Content is your own or that you have the rights to submit it, and that it does not infringe anyone's rights or breach any law.

We may remove or refuse to publish any content at our discretion, and we are under no obligation to monitor submissions.

12. Acceptable Use

You agree not to:

Use the Site for any unlawful purpose or in breach of these Terms;
Attempt to gain unauthorised access to the Site, accounts, or systems;
Introduce malware, or interfere with the operation or security of the Site;
Use automated means to scrape, index or copy the Site without our permission;
Submit false, misleading or fraudulent information, including in orders or reviews;
Impersonate any person or misrepresent your affiliation;
Resell products purchased from us without our prior written consent.

13. Third-Party Links and Services

The Site may link to or integrate with third-party websites and services. We do not control them and are not responsible for their content, policies, or practices. Your dealings with third parties are between you and them.

14. Disclaimer of Warranties

To the fullest extent permitted by law, the Site and all products and services are provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We do not warrant that the Site will be uninterrupted, secure, error-free, or free of harmful components, or that any defect will be corrected.

Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot be excluded or limited under applicable law, including under state consumer protection statutes. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above may not apply to you.

15. Limitation of Liability

To the fullest extent permitted by law, Sillara and its members, officers, employees and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost data, or loss of goodwill, arising out of or relating to your use of the Site or any product purchased through it, whether based in contract, tort, strict liability or otherwise, and whether or not we have been advised of the possibility of such damages.

Our total aggregate liability arising out of or relating to these Terms, the Site, or any product, will not exceed the greater of (a) the amount you paid to us for the product giving rise to the claim, or (b) one hundred US dollars (US$100).

Nothing in this section limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law. Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

16. Indemnification

You agree to indemnify and hold harmless Sillara and its members, officers, employees and agents from any claims, liabilities, damages, losses and expenses, including reasonable legal fees, arising out of or connected with your breach of these Terms, your misuse of the Site or any product, or your violation of any law or the rights of a third party.

17. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disaster, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, labour disputes, carrier or supplier failure, customs delays, power or internet outages, or government action.

18. Dispute Resolution, Arbitration and Class Waiver

Please read this section carefully. It affects your legal rights.

18.1 Informal resolution first. Before starting formal proceedings, you agree to contact us at support@sillara.net with a written description of the dispute and the relief you seek, and to allow us sixty (60) days to resolve it informally. Most issues can be settled this way.

18.2 Binding arbitration. If we cannot resolve the dispute informally, any dispute, claim or controversy arising out of or relating to these Terms, the Site, or any product — other than those described in 18.4 — will be resolved by binding individual arbitration administered by a recognised arbitration provider under its consumer arbitration rules, rather than in court. Judgment on the award may be entered in any court of competent jurisdiction.

18.3 Class action waiver. You and Sillara each agree that disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative proceeding.

18.4 Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive or equitable relief in court to protect intellectual property rights.

18.5 Opt-out. You may opt out of this arbitration agreement by sending written notice to support@sillara.net within thirty (30) days of your first purchase, stating your name, order number, and that you wish to opt out. Opting out will not affect any other part of these Terms.

18.6 Severability of this section. If the class action waiver in 18.3 is found unenforceable as to a particular claim, that claim will be severed and may proceed in court, while the remainder of this Section 18 continues to apply.

19. Governing Law and Venue

These Terms and any dispute arising from them are governed by the laws of the State of Wyoming, without regard to its conflict of laws principles. Subject to Section 18, you agree that any action not subject to arbitration will be brought exclusively in the state or federal courts located in Sheridan County, Wyoming, and you consent to the jurisdiction of those courts.

Nothing in this section deprives you of the protection of mandatory consumer protection provisions of the law of the state in which you reside.

20. Termination

We may suspend or terminate your access to the Site at any time, with or without notice, for any reason, including breach of these Terms. Sections 10, 11, 14, 15, 16, 18, 19 and 21 survive termination.

21. General

Entire agreement. These Terms, together with our Privacy Policy, Returns & Refunds Policy and any other policies posted on the Site, constitute the entire agreement between you and Sillara.

Severability. If any provision is found unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain in full force.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our written consent. We may assign them freely, including in connection with a merger or sale of assets.

Headings. Headings are for convenience only and do not affect interpretation.

22. Changes to These Terms

We may update these Terms from time to time. The revised version will be posted on this page with an updated "Last updated" date and takes effect when posted. Your continued use of the Site after that constitutes acceptance. We encourage you to review these Terms periodically.