Shipping policy

Last updated: July 26, 2026

This Shipping Policy forms part of our Terms of Service and applies to all orders placed with Sillara 30 N Gould St, Ste N, Sheridan, WY 82801.

Questions about a shipment: support@sillara.net

1. Where We Ship

We currently ship to addresses within the United States, including Alaska and Hawaii.

We do not ship internationally at this time. We are unable to deliver to freight forwarders, and we reserve the right to cancel and refund any order placed for delivery to one.

Some carriers cannot deliver to PO Boxes, APO/FPO addresses, or certain remote locations. If we cannot deliver to the address you provide, we will contact you and, if no alternative is available, cancel and refund the order in full.

2. Order Processing

Orders are processed 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays begin processing on the next business day.

Processing may take longer during sale periods, holidays, or where an order requires additional verification. We may hold or cancel an order pending verification where we suspect fraud or where billing and shipping details do not match.

3. Delivery Estimates

Please read this section before ordering.

Many of our products ship directly from our suppliers and fulfilment partners, some of which are located outside the United States. This keeps our range broad and our prices fair, and it means delivery takes longer than a domestic warehouse.

Estimated delivery, after processing:


Standard	14–21 business days

These are estimates, not guarantees. Delivery times depend on the carrier, customs clearance, destination, and factors outside our control. An estimate given at checkout, on a product page, or by our team does not form a contractual delivery date.

Your right to cancel for delay. If we are unable to ship your order within 30 days of purchase — or within any shorter period we have specifically promised — we will notify you and offer you the choice of consenting to a revised shipping date or cancelling your order for a full refund. This right is provided in accordance with applicable federal law and is in addition to your other rights.

4. Split Shipments

An order containing several items may arrive in more than one parcel, on different days, from different origins. This is normal and does not indicate a problem. You will receive separate tracking for each parcel where available, and you are never charged more than once for shipping on a single order.

If part of your order has arrived and the rest has not within the estimated window, contact us and we will trace the remainder.

5. Shipping Costs

Shipping is charged once per order, however many items you buy and however many parcels your order arrives in. Current rates for delivery within the United States:

Standard — $10.00 — 14–21 business days after processing
Standard, on orders of $200 or more — Free — 14–21 business days after processing

Free standard shipping is applied automatically at checkout once your order subtotal reaches $200.00. It applies to the standard service only.

Sales tax is calculated separately and shown at checkout. The total shown at checkout before you pay is the amount you will be charged.

We may change these rates, or run promotional shipping offers, at any time. Any such offer applies only as stated at the time of the offer, to eligible destinations and order values, and does not apply retroactively to completed orders.

6. Tracking

You will receive a shipping confirmation email with tracking as soon as your parcel is dispatched.

Tracking information is provided by the carrier. It may take several business days to begin updating after dispatch, and international shipments often show no movement while in transit or awaiting customs clearance. A period of inactive tracking is not, by itself, an indication that a parcel is lost.

If your tracking has not updated for 10 consecutive days, contact us and we will open an investigation with the carrier.

7. Delivery Address

You are responsible for providing a complete and accurate delivery address. We ship to the address as entered at checkout.

Address changes can only be made before dispatch. Email us immediately if you need to correct one.
We are not responsible for orders delivered to an incorrect or incomplete address supplied by you, and such orders are not eligible for refund or replacement.
Where a parcel is returned to the sender because of an undeliverable address, we will refund the order less the original shipping cost and any return charges incurred. Re-shipping will require a new order.

8. Delivery, Risk and Loss

Title and risk of loss pass to you upon delivery to the address you provided.

Where a carrier records a parcel as delivered, we consider delivery complete. If a parcel is marked delivered but you cannot locate it:

Check with household members, neighbours, and around the property, including any porch, garage, or side entrance.
Check whether the carrier left a notice or delivered to a safe place or a neighbour.
Contact the carrier directly with the tracking number.
If it is still missing after 3 business days, contact us and we will assist with a carrier investigation.

We are not liable for parcels stolen after confirmed delivery. Where a parcel is confirmed lost in transit by the carrier — as distinct from delivered and missing — we will send a replacement or issue a full refund.

9. Damaged in Transit

Inspect your order on arrival. If a parcel is visibly damaged before you accept it, refuse the delivery and contact us the same day.

If you find damage after opening, email support@sillara.net within 7 days of delivery with your order number, photographs of the item, and photographs of the outer packaging including the damage. We will arrange a replacement or refund at no cost to you. See our Returns & Refunds Policy for full details.

Claims made without photographs of the packaging cannot always be substantiated with the carrier and may not be eligible.

10. Delays Outside Our Control

We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to: carrier backlogs or service disruption; customs inspection or clearance; severe weather or natural disaster; strikes or labour disputes; public health measures; supplier or manufacturing delays; and incorrect or incomplete information supplied by you.

Where such a delay occurs we will keep you informed and, where the delay is substantial, offer you the option to cancel for a full refund.

11. Customs, Duties and Taxes

Applicable sales tax is calculated and shown at checkout.

Where products are imported, any duties or import charges are handled by us or our fulfilment partners and are included in the price you pay. You will not be asked to pay additional charges on delivery. If you are ever contacted requesting a payment to release a parcel, do not pay it — contact us immediately, as it is likely to be fraudulent.

12. Refused or Unclaimed Deliveries

If you refuse a delivery without cause, or fail to collect a parcel held for you by the carrier and it is returned to sender, we will refund the order less the original shipping cost and any return charges. Repeated refusal of deliveries may result in us declining future orders.

13. Changes to This Policy

We may update this Shipping Policy at any time. The version in effect at the time you place your order applies to that order. Changes are posted on this page with an updated "Last updated" date.